How to Access and Withdraw Money Sent to You via Collctiv

If you've been sent money via the Collctiv app but can't access it, don't worry. This guide will help you retrieve your funds and transfer them to your bank account quickly and securely.

Step-by-Step Guide to Access Your Funds:

1. Download the Collctiv App:
   • Ensure you have the Collctiv mobile app installed on your device. If not, download it from your respective app store (Google Play Store for Android or Apple App Store for iOS).
2. Log In to Your Account:
   • Open the app and select 'Already a member? Log in' on the welcome screen.
3. Reset Your Password (if needed):
   • If you've forgotten your password, click on the 'Forgotten password?' option on the login screen.
   • Enter the email address that you used to claim the funds originally. This is crucial as it ties the transaction to your user account.
4. Log In with Your New Password:
   • After resetting your password, return to the welcome screen and log in with your new credentials.
5. Locate Your Funds:
   • Once logged in, navigate to the list of Collctiv pots within your account. Here, you should see the money that has been sent to you.
6. Withdraw to Your Bank Account:
   • Click into the relevant pot and select 'Send Money'.
   • Choose the 'Withdraw to your bank account' option to initiate the transfer to your bank.

Following these steps should resolve any issues you have with accessing your funds on Collctiv. If you encounter any problems or need further assistance, don't hesitate to contact our support team for help.

We're happy to help

If you need more assistance or have questions, please reach out to us directly through the app or via our website. We are here to ensure your experience is smooth and hassle-free.

We hope this guide helps you access your funds easily and efficiently. Thank you for using Collctiv!

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